Our Promise: We promise the very best quality in customer service and products.
> Return or Exchange an Unwanted Item:
- Item must be eligible for return. Please see below for a list of items that are not eligible for return.
- Items must be in original, new shape: unworn, unwashed, undamaged, and must have original tags and packaging intact.
- Item must be returned within 30 days of original purchase, and include a return form. Please click here for Return Form.
- Refund will be made in original form of payment used at time of purchase. Exchanges can be made only for the same item and for the exact amount processed.
- Merchandise received as a gift, maybe eligible for exchange when accompanied by original receipt, as long as item meets return requirements.
- Original Shipping cost will not be refunded.
- No refunds will be given for return Shipping & Handling, and customer is responsible for return shipment of items.
- Items ineligible for return or exchange:
- Clothing/ Accessories that have been worn, damaged, or without original tags affixed.
- Final Sale/ Discontinued Items
- Underwear bottoms
- Opened Skincare and Beauty Products
- Opened Cds and DVDs
- Items can be returned to our Retail Location free of charge within 30 days from Original Purchase.
> Return a Damaged or Wrong Item:
- Items must be in original shape: unworn, unwashed, and must have original tags and packaging intact.
- Om On Yoga must be notified upon receiving shipment of damaged/ wrong item. Item must be returned within 30 days of shipping postmark date, and include a return form. Please click here for Return Form.
- Customer may choose shipping method desired. Om On Yoga will refund up to a Maximum of $6.00 for Return Shipping and Handling for items that we have shipped incorrectly. For oversized items including mats, Om On Yoga will refund up to a maximum of $15.00 for Return Shipping and Handling for items that we have shipped incorrectly.
- Merchandise received as a gift, maybe eligible for a return when accompanied by original receipt, as long as item is eligible for return.
> Shipping and Handling:
- Om On Yoga ships via UPS and USPS.
- Om On Yoga is pleased to offer customers flat rate shipping of $6.00 for all items excluding oversized items. Extra Shipping and Handling fee or $15 may be applied for Oversized items including yoga mats, bolsters, or other bulky items.
- Om On Yoga is pleased to also extend Free Shipping on orders over $100.00.
- Shipping to United States Addresses only. For areas outside US please contact us at firstname.lastname@example.org.
> Forms of Payment:
- Om On Yoga accepts Visa, MasterCard, American Express and Discover card.
- No Checks, Money Orders, or cash accepted for any online orders.